Refund Policy

Effective date: May 4, 2026  ·  Last updated: May 4, 2026

Flourish is a subscription‑based SaaS for health‑sector practitioners. Here is how billing and refunds work.

1. Subscription Billing

Your subscription is billed on the cycle shown at checkout (commonly monthly, in advance). When you subscribe, your payment covers the current billing period — including platform features, dashboards, integrations you enable (such as email or Instagram tooling), AI credits where applicable, and access to Flourish tooling during that period.

Subscriptions automatically renew each month until you cancel.

2. Cancellation

You can cancel your subscription at any time from your dashboard. Cancellation is immediate — there are no forms, no phone calls, no waiting periods.

When you cancel:

• Your subscription will not renew at the next billing date
• You keep access to the Service through the end of your current paid period
• Automations or integrations you activated may continue running until access ends unless you disconnect them sooner
• Your account data will be retained for 24 months and then deleted

3. No Partial-Month Refunds

We do not issue refunds for unused portions of a billing period unless required by mandatory consumer law. When your subscription renews, that charge covers the full period ahead and platform capacity is allocated at the start of the period.

If you cancel mid-month, you will retain access and active outreach through the remainder of the month you've already paid for.

4. When We Do Issue Refunds

We will issue a full refund in these situations:

• Billing errors — If you were charged incorrectly (duplicate charge, wrong amount, charge after confirmed cancellation)
• Material service outage — If a critical platform outage deprived you materially of Flourish functionality for most of your billing period and we cannot remedy it
• Cancellation within 48 hours of first charge — If you subscribe and immediately decide it's not right for you, email us within 48 hours of your first charge and we'll issue a full refund

Refund requests outside these cases are evaluated individually. We're reasonable — if something went wrong on our end, we'll make it right.

5. How to Request a Refund

Email laurie.cases@gmail.com (subject line “Refund — Flourish”) with:

• Your account email address
• The charge date and amount
• A brief description of the issue

We respond within 1–2 business days. Approved refunds are processed within 5–10 business days and returned to your original payment method.

6. Chargebacks

We ask that you contact us before initiating a chargeback with your bank. Chargebacks are costly for everyone and we're always willing to work directly toward a fair resolution. Accounts with open chargebacks may be suspended pending resolution.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or in-app notice. Your continued use of the Service after changes constitutes acceptance.

8. Contact

Billing or refund questions: laurie.cases@gmail.com